Three simple, free tools for talking to your customers: a support chat for your website, a community chat you can embed, and one link that brings every message into a single inbox.
Free. One line of code. Answer from your phone or any browser.
polishdsolutions.com
Polish'd Solutions
You are chatting with a real person
Hi! We're opening a cocktail bar next month. Could you help with a signature menu?
Love to. When's opening night? Let's book a tasting this week.
Friday afternoon works for us.
Write a message
Brane support chat on polishdsolutions.com. The chat panel is Brane, the rest is their website.
✓ Free, no per-seat pricing
✓ One line of code
✓ One inbox for everything
✓ Answer from your phone or browser
1. Support chat
One line of code puts a chat button on every page. Each visitor gets their own private conversation with you, and you answer from your phone.
A real person, not a bot. Every message reaches you.
Replies always arrive. On the page, or by email if they've left.
Your colours and words. Match the chat to your brand.
More about support chatyourbusiness.com
Your business
You are chatting with a real person
Do you take bookings for Saturday?
We do! How many people?
2. Community chat
Embed a public group chat on your website so customers can talk to each other as well as to you. It's the same one line of code, pointed at a group instead of your inbox.
Customers help each other. Not just a line to you.
No app needed. Visitors join with an email code.
You stay in charge. Delete messages and remove members.
More about community chatyourbusiness.com/community
Your community
Group chat
Sam
Anyone tried the new tasting menu?
Priya
Yes, the dessert flight is amazing
You
Thanks both! Friday's flight is on us.
3. One link for every DM
Your Brane profile has its own link. Put it in your Instagram, TikTok and LinkedIn bios and on your Google listing, and customers can message you from any of them, straight from their browser. Every message lands in the same inbox as your website chat.
brane.im/u/your-business
How the profile link worksInstagram bio
TikTok bio
Google listing
Your website
→
Your Brane inbox
Sam via Instagram
Is the patio open tonight?
Priya via Google
Do you cater for 20?
Visitor via your website
What time do you close?
1
Create your account
In the Brane app or at brane.chat, with your business name as the username.
2
Get your embed code
Choose Embed On Website from the menu. Your username is already in it.
3
Paste it into your header
So the chat shows on every page of your site.
4
Answer from anywhere
Turn on notifications and reply from the app or any browser.
<script src="https://embed.brane.chat/embed.js"
username="your-username"
defer></script>
Copy it from Embed On Website in the app, with your username already filled in.
Also in the Brane app
Separate from the website tools above, you can give your business a Crowd in the Brane app: a group chat with a pin on the map that people nearby find by interest. You can also list nights, launches and match days as events with a countdown and your ticket link. It's optional, and you don't need it to use the support chat, community chat or profile link.
Yes. The support chat, the community embed, your profile link and every conversation are free, with no per-seat or per-message pricing.
No. Every message reaches a real person, and the chat tells visitors that before they start.
No. The support chat, the community embed and your profile link each work on their own. Crowds and events in the Brane app are an optional extra.
Yes. Team members sign in to the same Brane account and answer from one shared inbox.
Read all 45 answersFree. Set up in five minutes. Answer from your phone or any browser.
