Business FAQ
Everything you need to know about using Brane for your business. Can't find your answer? Get in touch.
How much does Brane cost?
Nothing. The chat, the embed and every conversation are free, with no per-seat or per-message pricing.
How do I add Brane to my website?
Create a Brane account, add your username to our one line of code, and paste it into your website's header. Our get started guide walks you through it in about five minutes.
Does it work with my website builder?
It works anywhere you can paste a script tag, including WordPress, Shopify, Wix, Squarespace, Webflow and hand-built sites.
Will it slow down my website?
No. The loader fetches nothing else until somebody opens the chat.
Is Brane a chatbot?
No. Every message reaches a real person, and the chat tells visitors that before they start.
Do my customers need to download an app?
No. They chat right on your website. To start, they enter their email and a six digit code and pick a username, which means you can always get back to them.
What happens if I reply after a customer has left?
Your reply is emailed to them, and the conversation is waiting on your site when they come back.
Where do I answer messages?
In the Brane app on iPhone or Android, or in any browser at brane.chat. Turn on notifications to hear the moment someone writes.
Can my team answer too?
Yes. Team members sign in to the same Brane account and answer from one shared inbox.
Can I match the chat to my brand?
Yes. Set your brand colour and change the welcome line visitors see when they open the chat.
Can I open the chat from my own button?
Yes. Hide the floating button and open the chat from your own "Contact us" link or button instead.
Can my customers talk to each other?
If you want them to. By default every visitor gets a private conversation with you, but you can choose to embed a public group chat, called a Crowd, to build a community.
Can I promote my events on Brane?
Yes. List your event and give it a chat that starts before the doors open. People within 100km find it on the map, with a live countdown and your own ticket link.
Can customers message me from my social media?
Yes. Your Brane profile has its own link. Put it in your Instagram, TikTok and LinkedIn bios and on your Google listing, and every message lands in the same inbox as your website chat.
