Get started
Five steps, about five minutes. All you need is a Brane account and access to your website's settings.
1
Download the Brane app, or use Brane in your browser at brane.chat. Sign up with your email and the six digit code we send you, then choose a username. Use your business name, because this username is what customers see when they chat with you.
2
Copy the code below and put your Brane username where it says your-username. That one change connects the chat on your website to your Brane inbox.
<script src="https://embed.brane.chat/embed.js"
data-user="your-username"
defer></script>
Replace your-username with your own Brane username, without the @.
3
Paste the code into your website's header so the chat shows on every page. Most website builders have a place for this:
WordPress
Use a header and footer code plugin, or your theme's header code setting, and add it to the header on every page.
Shopify
Online Store, then Themes, then Edit code. Open theme.liquid and paste it just before </head>.
Wix
Settings, then Custom code. Add it to the Head, on all pages.
Squarespace
Code injection, then paste it into the Header box.
Webflow
Site settings, then Custom code, then Head code.
Hand-built site
Paste it just before </head> in your page template.
4
Open your website in a private browser window, open the chat and send yourself a message. It will arrive in your Brane inbox. Turn on notifications in the app so you hear the moment a customer writes.
5
Answer from the Brane app or any browser at brane.chat. Your customer gets your reply either way:
Still on your website?
Your reply appears straight away in the chat window on your site.
Already left?
Your reply is emailed to them automatically, and the conversation is waiting in the chat when they come back to your site.
Set your brand colour, change the welcome line, open the chat from your own button, or embed a group chat instead. Our business FAQ explains each option.
